Welcome to the Metal Credit Card Co. help page! We’re here to answer some common questions you may have about our luxury metal cards.
WILL THE METAL CARD WORK LIKE MY ORIGINAL CARD?
Yes, your new luxury metal card will work in ATM machines and everywhere else. However, we recommend using only part insertion devices, as some full insertion machines may not be able to eject the card due to the weight of the metal. If your card does get stuck in one of these machines, simply visit your bank branch with your ID to claim your card back.
DOES THE TAP AND PAY (NFC) FUNCTION STILL WORK?
No, it will not. However, you can still use tap and pay with your smartphone by using apps such as Apple Pay, Google Pay, and Samsung Pay.
DOES THE MAGNETIC STRIP WORK?
Yes, we transfer the data from your plastic card to your metal card.
WHAT CARD INFORMATION MAY BE CUSTOMIZED?
Everything on the card can be customized to your liking. Our design team is here to help you create the perfect card.
WHAT CAN I HAVE ON MY CARD?
You are responsible for the content that you post/upload and Metal Credit Card Co. doesn’t assume liability for any copyright or trademark infringements.
DO YOU OFFER INSURANCE ON THE CARDS?
Yes, we offer insurance for our cards. For $99, you will receive coverage for 2 years and up to 2 replacement cards. This covers lost or stolen cards, as well as bank re-issued cards. Please make sure to add this option when you place your order. A $25 shipping and handling fee applies for each occurrence for US orders and $65 for international orders.
IS MY CARD SAFE WITH YOU?
Yes, we take the utmost care in handling your card and your financial safety. We recommend freezing your card before shipping it to us. We do not record any personal data and our equipment does not store any personal data – it simply transfers from A to B.
IS MY CARD COMPATIBLE?
We can upgrade almost any plastic card that has a chip and/or a magnetic strip. However, there are some rare chip types that are not compatible with our cards. Please contact us if you are unsure about your chip type.